Shelley Richens

Shelley is a Senior Response Worker for StandBy Support After Suicide in the North Queensland region, where she supports individuals and families bereaved by suicide. Her work involves providing care, understanding, and guidance in some of the most difficult moments of people’s lives.

Shelley is also passionate about the role of helpful conversations in daily life. She believes that connection doesn’t always need to happen in formal settings—sometimes it arises in everyday interactions, whether brief or sustained.

She says that even a small, kind exchange has the power to make a meaningful difference. For Shelley, helpful conversations are about being present, compassionate, and willing to meet people where they are.

    • What did you hear? 

    • What stood out for you? 

    • How does Shelley invite people to feel comfortable to share whatever they are feeling? 

    • How does ‘What is going on for you today?’ invite a different conversation to ‘How are you?’

    • What does Shelley say about showing humanity in her conversations? 

    • Is there something from Shelley’s approach that you could try in your own conversations?